Shipping Policy
We ship from the Netherlands with tracked delivery. As soon as your order is dispatched you receive a tracking link by email. Delivery times are estimates and can be affected by peak periods, weather and customs processing.
Shipping costs and delivery times
The rates below apply per country. The final shipping cost is always shown at checkout before you pay.
| Country | Carrier | Shipping | Free from | Delivery |
|---|---|---|---|---|
| The Netherlands | DHL | €5.99 | €49 | Next working day |
| Belgium | bpost | €5.99 | €49 | Next working day |
| Germany | DHL | €5.99 | €49 | 1 to 4 working days |
| Austria | DHL | €5.99 | €49 | 1 to 4 working days |
| France | FedEx | €5.99 | €49 | 1 to 5 working days |
| Spain | FedEx | €5.99 | €49 | 1 to 5 working days |
| Italy | GLS | €5.99 | €49 | 1 to 4 working days |
| United Kingdom | Royal Mail (Track & Trace) | £5.99 | £49 | 1 to 4 working days |
| Rest of Europe (for example Poland, Portugal, Denmark, Sweden, Switzerland, Norway) | DHL | €12.99 | No free shipping | 1 to 7 working days |
Free shipping: orders of €49 or more (£49 for the United Kingdom) ship free in the countries listed with a free shipping threshold. Orders to the rest of Europe always ship at €12.99.
Where we ship: we currently deliver to the countries in the table above. If your country is not offered at checkout, we do not ship there at this time.
VAT: where applicable, prices shown include VAT. The final total (including VAT and shipping) is shown at checkout. For deliveries outside the EU (for example the United Kingdom, Switzerland and Norway) import VAT, duties or handling fees may be charged by local authorities or the carrier.
Need help?
Contact us at info@mattiepro.com.
Legal and detailed shipping information (click to expand)
1) Shipping destinations
We ship from the Netherlands to the destinations shown at checkout. If a destination is not available at checkout, we do not offer delivery to that location at that time.
2) Processing and dispatch
After payment confirmation (and any necessary fraud checks) we aim to dispatch your order as quickly as possible, usually the same working day when ordered before the daily cut off. Dispatch times may vary depending on order volume, weekends, public holidays and stock availability.
3) Tracking and carriers
We use DHL, bpost, FedEx, GLS and Royal Mail depending on the destination (see the table above). Delivery attempts and pick up procedures vary by country and carrier. If delivery fails, the carrier may attempt redelivery or route the parcel to a local pick up point according to the carrier's policy.
4) Delivery times and delays
Delivery times are estimates and not a guarantee. Delays may occur due to carrier performance, peak periods, weather or customs clearance. If no specific delivery time has been agreed, delivery will generally take place within a reasonable period (commonly within 30 days).
5) Customs, duties and import fees (outside the EU)
For deliveries outside the EU, local import duties, import VAT, customs handling fees or other charges may be applied by local authorities or the carrier. These charges are outside our control and are the customer's responsibility.
6) Incorrect address or unclaimed parcels
You are responsible for providing a complete and accurate delivery address. If a parcel is returned to us due to an incorrect address, refusal of delivery or failure to collect it from a pick up point, we may refund the order minus shipping and return to sender costs (where applicable), or reship at your cost.
7) Risk of loss or damage
The risk of loss or damage passes to you when you (or a third party indicated by you, other than the carrier) take physical possession of the goods.
8) Missing or damaged deliveries
If your tracking shows an issue (delayed, delivered but not received, or damaged), contact us at info@mattiepro.com as soon as possible with your order number and any relevant photos. We will investigate with the carrier and work toward a suitable solution.
